Return & Refund Policy

At Seven Thirty Jewellery, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and refund policy to make the process as smooth as possible.

 

1. Terms of Return

 

- You have 30 days from the order date to initiate a return. We cannot accept the return of earrings unless they are damaged or faulty due to hygiene reasons.

 

2. State of Return

 

- To be eligible for a return, the item must be unworn, unused and in its original packaging, including all tags and labels.

 

3. Reason for Return

You may return products for the following reasons

 

- Damaged/faulty Items.

 

3.2 Wrong Product 

 

- Products received which are not what was originally ordered.

 

- Exchanges If you prefer a different size or colour, please follow the return process, and we will assist you with the exchange.

 

4. Process for Return

 

To initiate a return, please follow these steps:

 

- Email our customer service team at info@seventhirtyjewellery.co.uk 

  

- Provide Information, Include your order number, the items you wish to return, the reason for the return, and any relevant photos if the item is damaged.

 

- Return Instructions 

 

- Our team will respond with detailed instructions on how to return the item.

 

5. Process of Refund /Terms of Refund 

 

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method. 

 

- Duration refunds typically take 3-5 business days to process, depending on your bank or payment provider.

 

6. Payment Details -

 

- Refunds will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable for any return.

 

6.1 Contact Details

 

For any questions, concerns, or assistance regarding your return or refund, please contact us at:

 

- Email: info@seventhirtyjewellery.co.uk

 

We appreciate your understanding and cooperation. Thank you for shopping with Seven Thirty Jewellery!